Return Policy
What is the return policy?
Returns or exchanges will be gladly accepted within 15 days after your order's ship date. You will know the exact ship date as well as tracking number when you receive a confirmation email that your order has been shipped. Customer is responsible for the cost of returning the items to Tulleen. A prepaid postage label will be issued for your convenience, the cost of the label - when used - will be deducted from the total refund amount If the label is not used, the full refund will be issued.
We will only accept returns for items that are unworn and unwashed with the tags still attached.
No returns will be accepted without a Return Merchandise Authorization number (RMA#). Packages returned without RMA# will be rejected and sent back to sender.
To start a return, click here: START A RETURN
What happens if I return an item that I bought on sale or used a promo code on?
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
I want to return my order(s), what is the return process?
To create a return and print a return postage label:
- Go to our Returns Page:
- Enter your Order# and the zip code when prompted.
- Select the products you want to return specifying the reason(s).
- Download and print the label.
- Securely pack and drop the package at the corresponding mail carrier.
How do I cancel my order?
To cancel your order, please email us within 24-48 hours of placing your order at contact@tulleen.com or call us at 650-810-6044 M-F between 10:00 AM and 4:00 PM PST.
If your order has shipped prior to your request, you will have to wait to receive it and then process a return request following the steps shown above.